Privacy Policy

On Event Logistics Management  (“ELM,” “we,” or “us”) is committed to protecting your privacy and telling you how your information is used. This Privacy Policy describes what personal information we collect from you, how we collect it, and how we use it.  We will not use or share your information with anyone except as described in this Privacy Policy.  This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources.

If you have questions or concerns regarding this Privacy Policy, please contact us at

Types of Information Event Logistics Management Collects, How It Is Collected, and How It Is Used

Personal and Personally Identifying Information:  You provide us information about yourself, including your name, address, phone number and e-mail address. This information is used to notify you of changes in our offerings, and provide you with a better experience.  As further explained below, in the course of providing you with additional services you may request related to Event Logistics Management, we may use the personal information we have collected about you in partnership with outside companies, with your permission.  If you correspond with us by e-mail, we may retain the content of your e-mail messages, your email address and our responses.

In most instances, Event Logistics Management staff will have access only to aggregate information in the course of providing a service to you.  Some examples of exceptions include:

  • Event Logistics Management support staff may review your personal information if you request us to do so as part of a support call, and to provide safety and security benefits, where it is required by law.
  • Event Logistics Management marketing staff may review your personal information to provide you with additional benefits. For instance, we may offer, at our discretion, referral programs and/or preferential rates to our volume clients/ riders.

Cookies:  Event Logistics Management sends a “cookie” to your computer or smart phone that contains an identification number unique to the device you are using but does not collect personal information about you. A persistent cookie will remain on your hard drive after you close your browser.  Your browser may use persistent cookies on subsequent visits to the site.  Persistent cookies can be removed by following your web browser’s directions.  A session cookie is temporary and disappears after you close your browser.  You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent.  However, some features of the Service may not function properly if the ability to accept cookies is disabled.

Local Storage Objects: We may use Flash Local Storage Objects (“Flash LSOs”) to store your Site preferences and to personalize your visit.  Flash LSOs are different from cookies in the amount and type of data stored.   Typically, you cannot control, delete, or disable the acceptance of Flash LSOs through your web browser.   For more information on Flash LSOs, or to learn how to manage your settings for Flash LSOs, go to the Adobe Flash Player Help Page, choose “Global Settings Panel,” and follow the instructions.   To view the Flash LSOs currently on your computer, choose “Website Storage Settings Panel,” and follow the instructions to review and, if you choose, to delete any specific Flash LSO.

IP Address and Logins:  As is true of most Web sites, we gather certain information automatically and store it in log files.  We log each visit to each web page, either directly or through a provider of such tracking solution.  A log entry can contain information typically found in the “header” of your web browser’s request such as the browser type you used, your Internet Protocol address, and the date and time of day.  We may also log your cookie’s identification number and the URL of the last site you visited.  If you login, we may also log how you use the system, such as the number of tickets you have bought in a given session.  This log information is important for security, audit, quality improvement, and monitoring the functionality of our Service.  Your IP address may serve to monitor network access and response time, diagnose problems with our website or mobile application, and gather aggregate demographic data such as the geographic distribution of our traffic.  We do not tie IP addresses to our customers’ personally identifying information.

Web Beacons:  We may use clear gifs in HTML-based e-mails sent to our users to track which e-mails are opened by recipients.  The information is used to enable more accurate reporting, improve the effectiveness of our marketing, and make Event Logistics Management a more efficient experience for our users.  Clear gifs are tiny graphics with unique identifiers, similar in function to cookies, and are used to track the online movements of Internet users.  Clear gifs are embedded invisibly in web pages or e-mails.  We do not tie the information gathered by clear gifs to our customers’ personal information.

Third Party Analytics:  We use automated devices and applications, such as Google Analytics, to evaluate usage of our Site and, to the extent permitted, our Application.   We also may use other analytic means to evaluate our Services, performance and user experiences.   We do not share your personal information with these third parties.

Data Generated from User Content:  Event Logistics Management may retain your profile information and user content for a commercially reasonable time for backup, archival, or audit purposes, or to maintain and improve its service.  Event Logistics Management may retain and continue to use indefinitely all information (including user content) contained in your communications to other users or posted to public or semi-public areas of the Service after termination or deactivation of your member account.  Any personal information or content that you voluntarily disclose for posting to the Service, such as user content, becomes available to the public, as controlled by any applicable privacy settings.  For example, if you post comments on the Event Logistics Management blog, you should be aware that any personally identifying information you submit there can be read, collected, or used by other users of these fora, and could be used to send you unsolicited messages.  We are not responsible for the personally identifying information you choose to submit via our blogs.  If you remove information that you posted to the Service, copies may remain viewable in cached and archived pages of the Service.

A Note to Users Outside the United States:  Your Personal Data may be processed in the country in which it was collected and in other countries – including the United States  – where laws regarding processing of Personal Data may be less stringent than the laws in your country

How We Share Your Information

Sharing of Your Information with General Third Parties:  As a general policy and subject to the exceptions listed herein, Event Logistics Management does not rent or sell your personally identifying information to others.  We may store personal information in locations outside the direct control of Event Logistics Management (for instance, on servers or databases co-located with hosting providers).  If we do share your personally identifiably information with third parties, such third parties’ use of your information will be bound by terms substantially similar to this Privacy Policy.  As we develop our business, we may buy or sell assets or business offerings.  Customer, e-mail, and visitor information, which may include personally identifying information, is generally one of the transferred business assets in this type of transaction.  We may also transfer or assign such personally identifying information in the course of corporate divestitures, mergers, or dissolution.

Except as set forth herein with regard to expanded services and transfer of assets, Event Logistics Management does not disclose personal information to any third party unless required to do so by law or subpoena or if we believe that such action is necessary to (i) conform to the law, comply with legal process served on us or our affiliates, or our partners, or investigate, prevent, or take action regarding suspected or actual illegal activities; (ii) to take precautions against liability, to investigate and defend ourselves against any third-party claims or allegations, to assist government enforcement agencies, or to protect the security or integrity of our site; or (iii) to exercise or protect the rights, property, or personal safety of Event Logistics Management, our users or others.

Sharing of Your Information with Business Partners; Expanded Service:  In the course of providing you with additional services you may request, we may use the personal information we have collected about you in partnership with outside companies, but only with your permission.  When you purchase, register, or otherwise express interest in a product or service offered by a third party through Event Logistics Management, we will ask for your consent before sharing your personal information with those parties for the purpose of delivering the expanded services.  For example, Event Logistics Management may partner with third party transportation providers to allow you to travel outside of the regularly traveled location.  Your first name and current location would be communicated to this third-party.  Such third parties are authorized to use information that is disclosed to them, in accordance with contracts and an agreement between Event Logistics Management and these third parties.  In these cases we will share only the information reasonably needed to provide you with said service.  Information that is shared with third parties is subject to the privacy policies of those parties, which may differ from Event Logistics Management privacy policies.  Event Logistics Management is not liable or responsible for the actions or inactions of third parties.

How We Protect Your Information:  Event Logistics Management uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information.  We cannot, however, ensure or warrant the security of any information you transmit to Event Logistics Management, and you do so at your own risk.  Once we receive your transmission of information, Event Logistics Management makes commercially reasonable efforts to ensure the security of our systems.  However, please note that Event Logistics Management cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.  To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting access to your account.  You are responsible for maintaining the secrecy of your password and account information, and for controlling access to your email communications from Event Logistics Management, at all times.  No method of transmission over the Internet, or method of electronic storage, is 100% secure.  Therefore, while we strive to use commercially acceptable means to protect your personal information, we do not guarantee its security.  If you have any questions about security on our website, you can send an e-mail to us at

Safe Harbor (self-certification): Event Logistics Management complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S.  Department of Commerce regarding collection, use, and retention of personal information from European Union member countries and Switzerland.   Event Logistics Management has certified that it adheres to the Safe Harbor Policy Principles of notice, choice, onward transfer, security, data integrity, access and enforcement.   To learn more about the Safe Harbor Program and to view Event Logistics Management certification, visit

Compromise of Personal Information

In the event that personal information is compromised as a result of a breach of security, Event Logistics Management will promptly notify those persons whose personal information has been compromised, in accordance with the notification procedures set forth in this Privacy Policy or as otherwise required by applicable law.

You Control Your Information

If you have an account with Event Logistics Management, you can change your account information and preferences at any time by logging onto your account.  You have the right to request and review information that Event Logistics Management holds about you, and the right to request changes to correct inaccuracies by contacting  Event Logistics Management will make these requested changes as practicable.

Children’s Privacy

Protecting the privacy of young children is especially important.  For that reason, Event Logistics Management does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register as account holders.  If you are under the age of 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address.  No one under 13 is allowed to provide any personal information to or on Event Logistics Management.  In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible, and we will promptly terminate such user’s account.  If you believe that we might have any information from or about a child under 13, please contact us at

Links to Other Web Sites

This website contains links to other sites that are not owned or controlled by Event Logistics Management.  We are not responsible for the practices employed by websites linked to or from the Service, nor the information or content contained therein.  Please remember that when you use a link to go from the Service to another website, our Privacy Policy is no longer in effect.  Your browsing and interaction on any other website, including those that have a link on our website, is subject to that website’s own rules and policies.  We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personal information.  This Privacy Policy applies only to information collected by this website.

Changes to Our Privacy Policy

This Privacy Policy is subject to occasional revision.  If we make any substantial changes in the way we use your Personal Data, we will notify you by sending you an e-mail to the last e-mail address you provided to us and/or by prominently posting notice of the changes to our Site.   Any changes to this Privacy Policy will be effective upon notification unless stated otherwise.   You are responsible for updating your Personal Data to provide us with your most current e-mail address.   In the event that the last e-mail address that you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice.  In any event, changes to this Privacy Policy may affect our use of Personal Data that you provided to us prior to our notification to you of the changes.   If you do not wish to permit changes in our use of your Personal Data, you must notify us prior to the effective date of the changes that you wish to deactivate your Account with us.   Continued use of our Services, following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

Contact Information

General questions, comments and concerns about Event Logistics Management’s Privacy Policy, should be directed in writing to: Event Logistics Management, Privacy Matters, Pier 50, San Francisco, CA 94158.   E-mail:

Claims Against Us

This Privacy Policy shall be interpreted according to the laws of the State of California, whenever applicable.  All claims against us arising out Event Logistics Management Privacy Policy shall be litigated in either the Superior Court of the State of California for the County of San Francisco or the United States District Court for the Northern District of California.

Recent Historical Modifications

Event Logistics Management Pier 50 San Francisco, CA 94158-2193 USA. Last Updated April 30, 2015